Terms and Conditions
These Terms & Conditions (“Terms”) govern your access to and use of the iSkinn website (iskinn.co), our products, services, and all purchases made through our website, social media channels, customer support, or any authorized online or offline sales channels.
By accessing our Platform or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, Cancellation Policy, Return & Replacement Policy, and Refund Policy.
1. COMPANY INFORMATION
Brand Name: iSkinn
Owned & Marketed By: iSkin Solutions Private Limited
Website: iskinn.co
Registered Office: India
2. PRODUCT AUTHENTICITY
All products sold through our official website, authorized marketplaces, distributors, retailers, and approved sales channels are genuine iSkinn products.
Only products purchased from our authorized channels are covered under our customer support, warranty (where applicable), return, replacement, and refund policies.
We are not responsible for counterfeit, expired, tampered, or unauthorized products purchased through unofficial sellers.
Manufacturing details, manufacturing license number, batch number, expiry date, MRP, and country of origin are printed on the product packaging in accordance with applicable laws.
3. ELIGIBILITY
By using this Platform, you confirm that:
• You are at least 18 years of age, or
• You are using the Platform under the supervision or consent of a parent or legal guardian.
• The information provided by you is true, accurate, and complete.
4. ORDERS & ACCEPTANCE
• All orders are subject to acceptance and product availability.
• We reserve the right to accept, reject, cancel, or limit any order without assigning any reason.
• Orders suspected to be fraudulent, commercial reselling, or violating these Terms may be cancelled.
• Receipt of an order confirmation email does not constitute final acceptance of the order.
5. PRICING
• Prices displayed are in Indian Rupees (INR) unless otherwise specified.
• Applicable GST shall be charged in accordance with Indian law.
• Prices, discounts, and promotional offers may change without prior notice.
• Pricing errors may result in cancellation of affected orders with a full refund.
6. PAYMENTS
• Payments are processed through secure third-party payment gateways.
• We do not collect or store your debit card, credit card, UPI PIN, CVV, or banking credentials.
• Ownership of products transfers only after successful payment and dispatch.
• Failed or disputed payments may result in cancellation of the order.
7. SHIPPING & DELIVERY
Shipping timelines are estimates and may vary depending on:
• Customer location
• Courier partner
• Weather conditions
• Government restrictions
• Public holidays
• Force majeure events
Delivery delays beyond our reasonable control shall not constitute a breach of these Terms.
Risk in the products passes to the customer upon successful delivery.
8. RETURNS, REPLACEMENTS & REFUNDS
Returns, replacements, cancellations, and refunds shall be governed by our respective policies published on the Platform.
Approval of any return or refund is subject to product inspection and compliance with our policies.
9. PRODUCT INFORMATION & DISCLAIMER
We make every effort to accurately display product descriptions, ingredients, packaging, colors, images, and specifications.
However:
• Actual packaging may differ slightly from website images.
• Individual skincare results vary depending on skin type, lifestyle, environment, and usage.
• Product images are for illustration purposes only.
Our cosmetic products are intended for external use only and are not intended to diagnose, treat, cure, or prevent any disease.
Customers are advised to perform a patch test before first use.
If irritation occurs, discontinue use immediately and consult a qualified healthcare professional.
10. PROMOTIONAL OFFERS
Coupons, discount codes, cashback offers, loyalty rewards, referral benefits, welcome offers, and promotional vouchers:
• are subject to separate promotional terms,
• are non-transferable,
• cannot be exchanged for cash,
• may be withdrawn or modified at any time,
• cannot be restored once used unless specifically stated.
11. USER ACCOUNT
Users are responsible for:
• maintaining the confidentiality of login credentials,
• restricting unauthorized access,
• providing accurate information,
• promptly updating account details.
We reserve the right to suspend or terminate accounts involved in fraud, abuse, or violation of these Terms.
12. INTELLECTUAL PROPERTY
All trademarks, logos, product names, artwork, graphics, website content, packaging designs, videos, photographs, software, and other intellectual property displayed on the Platform are owned by or licensed to iSkin Solutions Private Limited.
No material may be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.
13. PRIVACY
Personal information is collected and processed in accordance with our Privacy Policy and applicable laws, including the Digital Personal Data Protection Act, 2023.
We implement reasonable technical and organizational measures to safeguard customer information.
14. COOKIES
Our website uses cookies and similar technologies to:
• improve user experience,
• remember preferences,
• analyze website traffic,
• measure performance,
• personalize content.
Users may disable cookies through browser settings; however, certain website features may become unavailable.
15. THIRD-PARTY LINKS
Our Platform may contain links to third-party websites or services.
We are not responsible for the content, policies, security, or practices of such third-party websites.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by law, iSkin Solutions Private Limited, its directors, employees, affiliates, distributors, partners, and representatives shall not be liable for:
• indirect damages,
• consequential damages,
• incidental damages,
• loss of profits,
• loss of goodwill,
• loss of data,
• business interruption,
• product misuse,
• allergic reactions arising from failure to follow usage instructions.
Our maximum liability shall not exceed the amount actually paid for the respective product.
17. INDEMNITY
You agree to indemnify and hold harmless iSkin Solutions Private Limited and its officers, directors, employees, affiliates, licensors, and partners against any claims, damages, costs, liabilities, or expenses arising from:
• breach of these Terms,
• misuse of the Platform,
• misuse of products,
• violation of applicable laws,
• infringement of third-party rights.
18. FORCE MAJEURE
We shall not be liable for any delay or failure in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, floods, pandemics, government actions, cyberattacks, internet failures, labour disputes, transportation disruptions, power failures, or other force majeure events.
19. TERMINATION
We reserve the right to suspend or terminate access to the Platform, cancel orders, or restrict services without prior notice where misuse, fraud, unlawful activity, or breach of these Terms is identified.
20. MODIFICATIONS
We reserve the right to amend, update, or replace these Terms & Conditions at any time without prior notice.
The latest version published on the Platform shall govern all transactions.
21. GOVERNING LAW & JURISDICTION
These Terms shall be governed by the laws of India.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India.
22. SEVERABILITY
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
23. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Cancellation Policy, Return Policy, and Refund Policy, constitute the entire agreement between you and iSkin Solutions Private Limited regarding your use of the Platform.
24. CONTACT US
For any questions regarding these Terms & Conditions or your order, please contact our Customer Support Team.
Website: iskinn.co
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST