Shipping Policy
This Shipping Policy (“Policy”) governs the shipment and delivery of products purchased through the iSkinn website (iskinn.co), our official sales channels, or any authorized online marketplace (collectively, the “Platform”) within India.
By placing an order, you acknowledge and agree to the terms of this Shipping Policy.
1. Order Processing
• Orders are processed only after successful payment confirmation or order verification (for Cash on Delivery orders, where applicable).
• Orders are generally processed within 1–3 business days, excluding Sundays, public holidays, and unforeseen operational delays.
• During product launches, festive seasons, promotional campaigns, or high-order volumes, processing times may be extended.
2. Delivery Timelines
• Standard deliveries within India are generally completed within 3–7 business days after dispatch, depending on the delivery location.
• Certain remote, rural, high-security, or difficult-to-service locations may require additional delivery time.
• Delivery timelines are estimates only and are not guaranteed.
3. Delivery Hours
Courier partners generally attempt deliveries between 9:00 AM and 8:00 PM, Monday through Saturday, subject to local courier operations.
4. Shipping Charges
• Shipping charges, if applicable, will be displayed during checkout before payment.
• Shipping fees may vary depending on:
• delivery location,
• order value,
• package weight,
• dimensions,
• courier partner,
• promotional offers.
• We may offer free shipping on eligible orders at our sole discretion.
5. Shipping Charges for Cancelled or Refused Orders
• If an order is cancelled after dispatch, refused upon delivery, remains undelivered due to incorrect customer information, or is returned because the customer was unavailable, the actual forward and reverse shipping charges may be recovered from the customer.
• For prepaid orders, such charges may be deducted from the refundable amount.
• For Cash on Delivery (COD) orders, we reserve the right to recover applicable logistics costs where permitted by law.
6. Delivery & Acknowledgement
• Deliveries may require an acknowledgement or proof of delivery from the recipient.
• If the customer is unavailable, delivery may be accepted by a family member, colleague, security personnel, neighbour, or any individual present at the delivery address.
• Delivery acknowledged by such persons shall be deemed valid delivery.
• Responsibility for the products transfers to the customer upon successful delivery.
7. Inspection at Delivery
Customers are requested to inspect the package immediately upon delivery.
If you receive:
• a damaged package,
• tampered packaging,
• incorrect products,
• missing items,
please notify our Customer Support Team within 24 hours of delivery, along with clear photographs and your Order ID.
Claims received beyond this period may not be accepted.
8. Failed Delivery Attempts
Our courier partners may attempt delivery multiple times.
If delivery fails due to:
• incorrect address,
• incorrect contact information,
• customer unavailability,
• refusal to accept delivery,
the order may be returned to our warehouse.
Additional shipping charges may apply for re-dispatch.
9. Address Changes
Shipping addresses cannot normally be modified after an order has been confirmed or dispatched.
Any address modification requests shall be subject to operational feasibility and courier partner approval.
10. Returns & Replacements
Returns and replacement requests shall be governed by our Return, Replacement, and Refund Policies.
Customers may initiate eligible requests through our Customer Support Team.
11. Delays Beyond Our Control
Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:
• severe weather,
• floods,
• earthquakes,
• pandemics,
• strikes,
• government restrictions,
• transportation disruptions,
• customs inspections,
• political unrest,
• courier partner delays,
• force majeure events.
We shall not be liable for delays arising from such circumstances.
12. Risk of Loss
Ownership and risk of loss pass to the customer upon successful delivery of the shipment to the delivery address or authorised recipient.
13. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate shipping details.
We shall not be responsible for delays, failed deliveries, additional shipping charges, or losses resulting from incorrect, incomplete, or inaccurate address or contact information provided by the customer.
14. Policy Updates
We reserve the right to amend, modify, or update this Shipping Policy at any time without prior notice.
The version published on the Platform at the time of purchase shall govern the transaction.
15. Governing Law & Jurisdiction
This Shipping Policy shall be governed by the laws of India.
Any disputes arising under this Policy shall be be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India.
16. Contact Us
For shipping, delivery, or logistics-related assistance, please contact our Customer Support Team.
Brand: iSkinn
Company: iSkin Solutions Private Limited
Website: iskinn.co
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)