Refund Policy

Refund Policy for Cancelled and Returned Orders

This Refund Policy (“Policy”) outlines the terms, conditions, and timelines governing refunds for cancelled or returned orders placed through our website, mobile platform, marketplaces, or any official sales channels (“Platform”).

By placing an order with us, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Refund Eligibility

Refunds are applicable only for orders that qualify under our Cancellation Policy and Return & Replacement Policy.

Refunds will not be processed for products that are:

    •    Used, opened, or partially consumed (unless received damaged or defective).
    •    Returned without original packaging, labels, seals, accessories, or free gifts (where applicable).
    •    Returned beyond the applicable return window.
    •    Damaged due to misuse, improper storage, negligence, or unauthorized handling by the customer.

2. Refund Timelines for Cancelled Orders

    •    Orders cancelled before dispatch will be eligible for a full refund.
    •    Refunds for such cancellations will be initiated within 24–48 business hours after cancellation approval.
    •    Orders cancelled after dispatch or returned after delivery will be refunded only after the returned products are received, inspected, and approved at our warehouse.
    •    Processing timelines may vary depending on payment partners and banking institutions.

3. Refunds After Product Returns

Once the returned product reaches our warehouse:

    •    A quality inspection will be completed within 2–5 business days.
    •    If the return is approved, the refund will be initiated within 24–48 business hours.
    •    If the return fails quality inspection, the refund request may be rejected, and the product may be shipped back to the customer.

4. Mode of Refund

Prepaid Orders

For payments made through Credit Card, Debit Card, UPI, Net Banking, Wallets, EMI, or any online payment method:

    •    Refunds will be credited to the original payment source.
    •    After initiation, banks or payment gateways may require 3–7 business days to reflect the amount.

Cash on Delivery (COD) Orders

For COD orders:

Customers may be required to provide:

    •    Account Holder Name
    •    Bank Name
    •    Account Number
    •    IFSC Code

Refunds will be processed through bank transfer after successful verification and approval of the return.

5. Promotional Offers, Coupons & Discount Adjustments

    •    Coupons, promotional codes, loyalty rewards, referral credits, cashback offers, gift vouchers, and welcome discounts are single-use and non-transferable.
    •    If an order placed using any promotional benefit is cancelled or returned, such promotional benefits shall automatically lapse.
    •    Coupons or promotional credits will not be reissued after cancellation or refund.
    •    If cancellation or return causes the order value to fall below the minimum eligibility criteria of an offer, the corresponding discount shall be deducted from the refundable amount.
    •    Free gifts received under promotional offers must also be returned. If not returned, the value of the free gift may be deducted from the refund.

6. Shipping Charges

    •    Shipping charges are generally non-refundable unless the cancellation is due to our error.
    •    For refused deliveries, failed delivery attempts caused by incorrect customer information, or cancellations after dispatch, forward and return shipping charges may be deducted from the refundable amount.
    •    Any COD handling charges, convenience fees, gift-wrap charges, or platform fees (if applicable) are non-refundable.

7. Partial Refunds

A partial refund may be issued under circumstances including but not limited to:

    •    Missing accessories or components.
    •    Damaged packaging caused after delivery.
    •    Products showing signs of use.
    •    Returned items not in original condition.
    •    Missing complimentary items or promotional gifts.
    •    Damage caused by customer mishandling.

8. Non-Refundable Situations

Refunds shall not be provided for:

    •    Incorrect product selection by the customer.
    •    Change of mind after expiry of the return window.
    •    Cosmetic damage caused after delivery.
    •    Products purchased during clearance, final sale, or marked as non-returnable.
    •    Digital products, downloadable content, gift cards, or prepaid memberships (if applicable).
    •    Orders flagged as fraudulent or suspicious.

9. Failed Deliveries

If an order is returned due to:

    •    Incorrect shipping address,
    •    Unreachable customer,
    •    Multiple failed delivery attempts,
    •    Refusal to accept delivery,

the refund shall be processed after deducting applicable shipping and handling charges.

10. Delayed or Missing Refunds

If you have not received your refund:

    1.    Check your bank account.
    2.    Contact your card issuer or payment provider.
    3.    Contact your bank, as processing times may vary.

If the refund is still not received after the applicable timeline, please contact our customer support team with your Order ID and payment details.

11. Right to Refuse Refund

We reserve the right to reject or withhold refunds if:

    •    Fraudulent activity is suspected.
    •    Excessive or abusive return behaviour is identified.
    •    Products fail quality inspection.
    •    False claims are made regarding product condition.
    •    The customer violates our Terms of Service or other applicable policies.

12. Force Majeure

We shall not be liable for delays in refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, banking system failures, cyber incidents, pandemics, transportation disruptions, or force majeure events.

13. Limitation of Liability

Our total liability for any approved refund shall never exceed the amount actually paid by the customer for the respective order.

We shall not be responsible for indirect, incidental, consequential, or special damages arising from delays or non-processing of refunds beyond our reasonable control.

14. Policy Updates

We reserve the right to modify, amend, suspend, or replace this Refund Policy at any time without prior notice.

The version published on the Platform at the time of the refund request shall govern the transaction.

15. Governing Law & Jurisdiction

This Refund Policy shall be governed by the laws of India.

Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India.

Contact Us

For any refund, cancellation, return, or payment-related assistance, please contact our Customer Support Team.

Business Hours

Monday – Saturday

10:00 AM – 6:00 PM (IST)

We aim to respond to all customer queries within 24–48 business hours.