Privacy Policy
This Privacy Policy (“Privacy Policy”) explains how iSkin Solutions Private Limited (“iSkinn”, “we”, “us”, or “our”) collects, uses, stores, processes, and protects your personal information when you visit or use our website iskinn.co (“Website” or “Platform”), purchase our products, contact us, interact with us through social media, or otherwise use our services.
By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein, subject to applicable laws.
This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, Cancellation Policy, Return & Replacement Policy, and Refund Policy.
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1. COMPANY INFORMATION
Brand Name: iSkinn
Legal Entity: iSkin Solutions Private Limited
Website: iskinn.co
Registered Office: India
For any privacy-related questions or requests, please contact our Customer Support Team using the contact details provided at the end of this Privacy Policy.
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1. INFORMATION WE COLLECT
Depending on how you interact with iSkinn, we may collect the following categories of information.
A. Personal Information
When you create an account, place an order, contact us, or otherwise interact with us, we may collect:
* Full name
* Mobile number
* Email address
* Billing address
* Shipping/delivery address
* City, state, and PIN code
* Order and transaction details
* Information provided during customer support interactions
* Communication preferences
B. Payment Information
Payments made through our Platform may be processed by third-party payment gateways.
We do not intentionally collect or store your:
* Credit/debit card PIN
* UPI PIN
* CVV
* Net banking passwords
* Complete payment credentials
Payment information is processed directly by our authorized payment service providers in accordance with their respective privacy and security practices.
C. Technical & Device Information
When you access our Website, certain information may automatically be collected, including:
* IP address
* Browser type
* Device type
* Operating system
* Device identifiers
* Website pages visited
* Date and time of visits
* Referring website or source
* Approximate location derived from IP address
* Website interaction and browsing information
This information helps us operate, secure, analyze, and improve our Website.
D. Cookies & Similar Technologies
We may use cookies, pixels, tags, SDKs, and similar technologies to:
* Keep you signed in
* Remember preferences
* Maintain shopping cart information
* Understand website usage
* Analyze traffic and performance
* Improve website functionality
* Measure advertising effectiveness
* Personalize content and offers
* Prevent fraud and abuse
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our Website.
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1. INFORMATION YOU PROVIDE VOLUNTARILY
You may voluntarily provide information when you:
* Create an account
* Place an order
* Subscribe to our communications
* Contact customer support
* Submit feedback or reviews
* Participate in contests, surveys, campaigns, or promotional activities
* Contact us through social media
* Respond to marketing communications
* Submit information through forms on our Website
You are responsible for ensuring that information provided by you is accurate and up to date.
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1. HOW WE USE YOUR INFORMATION
We may use your information for legitimate business purposes, including:
Order Processing
* Processing and fulfilling orders
* Confirming purchases
* Processing payments
* Arranging delivery
* Providing order updates
* Handling cancellations, returns, replacements, and refunds
Customer Support
* Responding to enquiries
* Resolving complaints
* Providing product and order assistance
* Communicating with you regarding your requests
Website & Business Operations
* Operating and maintaining our Website
* Improving products and services
* Understanding customer preferences
* Conducting internal analysis
* Monitoring website performance
* Detecting technical issues
Security & Fraud Prevention
* Preventing fraudulent transactions
* Detecting unauthorized activity
* Protecting our Platform
* Enforcing our Terms & Conditions
* Maintaining the security of our systems
Marketing & Communications
Where permitted by applicable law and based on your preferences, we may use your information to send:
* Product updates
* New product announcements
* Promotional offers
* Discounts and coupons
* Campaign communications
* Brand updates
* Other marketing communications
You may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or contacting us.
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1. LEGAL BASIS FOR PROCESSING
We process personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and other applicable legal and regulatory requirements.
Depending on the circumstances, information may be processed based on:
* Your consent
* Your request to provide products or services
* Performance of a contract or transaction
* Compliance with legal obligations
* Legitimate and lawful business purposes, where permitted by applicable law
* Prevention, detection, and investigation of fraud or unlawful activities
Where consent is required under applicable law, we will seek consent through appropriate mechanisms.
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1. SHARING OF INFORMATION
We do not sell your personal information to third parties.
We may share relevant information with trusted third parties where reasonably necessary to operate our business and provide services to you.
These may include:
Payment Service Providers
Payment processors and gateways may process payment-related information to complete your transaction.
Logistics & Delivery Partners
We may share your name, contact number, delivery address, and relevant order details with courier and logistics partners for delivery purposes.
Technology & Service Providers
We may use third-party providers for services such as:
* Website hosting
* Cloud storage
* Analytics
* Customer support
* Communication services
* Marketing technology
* Fraud prevention
* Website security
* Order management
Advertising & Marketing Partners
Where applicable and permitted by law, certain information may be shared with or collected by advertising and analytics providers to measure campaigns, understand website activity, and deliver relevant advertising.
Legal & Regulatory Authorities
We may disclose information where required to:
* Comply with applicable law
* Respond to lawful government requests
* Comply with court orders
* Protect our legal rights
* Prevent fraud or unlawful activities
* Protect the safety and security of our customers, employees, or Platform
All third-party service providers are expected to handle information in accordance with applicable contractual and legal requirements.
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1. DATA SECURITY
We take reasonable technical, administrative, and organizational measures to protect personal information against:
* Unauthorized access
* Accidental loss
* Misuse
* Alteration
* Disclosure
* Destruction
However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
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1. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
* Processing and fulfilling orders
* Providing customer support
* Maintaining business and transaction records
* Complying with legal and regulatory obligations
* Resolving disputes
* Preventing fraud
* Enforcing agreements
* Protecting our legal rights
When information is no longer required for legitimate business or legal purposes, we may delete, anonymize, or securely dispose of it in accordance with applicable laws.
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1. YOUR RIGHTS
Subject to applicable law, you may have rights regarding your personal information, including the right to:
* Request information about the personal data we process about you
* Request correction of inaccurate or incomplete information
* Request deletion of personal information where legally permissible
* Withdraw consent where processing is based on consent
* Raise a grievance regarding the processing of your personal information
* Request information regarding how your personal information is being processed
Certain requests may be subject to applicable legal limitations or verification requirements.
To exercise your rights, please contact us using the details provided below.
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1. WITHDRAWAL OF CONSENT
Where we process your personal information based on your consent, you may withdraw that consent by contacting us.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain products, services, features, or communications where such processing is necessary.
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1. CHILDREN’S PRIVACY
Our Website is not intentionally designed to collect personal information from children without appropriate parental or legal guardian involvement.
If you are under 18 years of age, you should use our Platform only with the supervision or consent of a parent or legal guardian.
If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted under applicable law, we will take reasonable steps to address the situation.
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1. THIRD-PARTY WEBSITES & SERVICES
Our Platform may contain links, integrations, plugins, or references to third-party websites and services.
These third parties may have their own privacy policies and terms.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing their privacy policies before providing personal information to them.
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1. SOCIAL MEDIA
If you interact with iSkinn through platforms such as Instagram, Facebook, WhatsApp, or other social media services, information you provide may also be processed by those platforms according to their respective privacy policies.
We may receive information from social media platforms where permitted by you and by the relevant platform’s policies.
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1. MARKETING COMMUNICATIONS
With your consent where required, we may contact you through:
* Email
* SMS
* WhatsApp
* Phone calls
* Push notifications
* Other permitted communication channels
You may opt out of promotional communications at any time.
Please note that even after opting out of marketing communications, you may continue to receive essential transactional communications, such as:
* Order confirmations
* Shipping updates
* Delivery notifications
* Refund updates
* Important account or service communications
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1. COOKIES & TRACKING TECHNOLOGIES
Our Website may use first-party and third-party cookies and tracking technologies.
These technologies may help us understand:
* Which pages customers visit
* How customers navigate our Website
* Which products are viewed
* How customers interact with our Website
* Whether marketing campaigns are effective
You can modify your browser settings to manage or reject cookies.
Some essential cookies may be required for the Website to function correctly.
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1. INTERNATIONAL DATA TRANSFERS
Some of our service providers or technology partners may process information outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable Indian laws and appropriate contractual or organizational safeguards.
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1. DATA BREACHES & SECURITY INCIDENTS
In the event of a personal data breach or security incident, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident.
Where required by applicable law, we may notify affected individuals and/or relevant authorities in accordance with applicable legal requirements.
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1. FRAUD PREVENTION
We may use personal and technical information to identify and prevent:
* Fraudulent orders
* Payment fraud
* Account abuse
* Unauthorized transactions
* Coupon or promotional abuse
* Other unlawful or suspicious activities
Orders or accounts identified as potentially fraudulent may be reviewed, restricted, or cancelled in accordance with our Terms & Conditions.
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1. CHANGES TO THIS PRIVACY POLICY
We may update or modify this Privacy Policy from time to time to reflect:
* Changes in our business practices
* Changes in technology
* Changes in applicable laws
* Changes to our services
* Regulatory requirements
Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.
We encourage you to periodically review this Privacy Policy.
Your continued use of the Platform after an updated Privacy Policy is published will be subject to the updated policy, to the extent permitted by applicable law.
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1. GRIEVANCE REDRESSAL
If you have any concerns, complaints, or questions regarding the collection or processing of your personal information, you may contact our Customer Support Team.
We will take reasonable steps to review and address your grievance in accordance with applicable law.
Grievance / Privacy Contact:
iSkin Solutions Private Limited
India
Website: iskinn.co
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)
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1. CONTACT US
For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us through our Website or Customer Support Team.
iSkinn
Owned & Marketed By: iSkin Solutions Private Limited
Website: iskinn.co
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)
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By using the iSkinn Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal information as described herein, subject to applicable law.
