Cancellation Policy
This Cancellation Policy (“Policy”) governs the cancellation of orders placed through the iSkinn website (iskinn.co), our official sales channels, or any authorized online marketplace (collectively, the “Platform”). By placing an order, you agree to the terms and conditions set forth in this Policy.
1. Cancellation Before Dispatch
• Orders may be cancelled in full at any time before they are dispatched from our warehouse.
• Customers may initiate cancellation by logging into their account and accessing the My Orders section, or by contacting Customer Support.
• Once the cancellation request is approved, refunds for prepaid orders will be initiated within 24–48 business hours to the original payment method.
• Actual credit timelines depend on the respective payment gateway, bank, or financial institution.
2. Partial Order Cancellation
• Partial cancellation of products within a single order is generally not permitted.
• If you wish to remove individual products from an order, you may be required to cancel the entire order (subject to dispatch status) and place a new order.
• In exceptional circumstances, we reserve the right to allow partial cancellations at our sole discretion.
3. Cancellation After Dispatch
• Once an order has been dispatched from our warehouse, it cannot be cancelled.
• If you refuse delivery or request cancellation while the shipment is in transit, the order will be treated as a return after it is received back at our warehouse.
• Refunds, where applicable, will be processed only after successful receipt and quality verification of the returned products.
• Applicable shipping, handling, reverse logistics, or other charges may be deducted from the refundable amount.
4. Cancellation After Delivery
• Once an order has been delivered, cancellation is no longer possible.
• Any request for return, replacement, or refund shall be governed solely by our Return, Replacement, and Refund Policies.
• Products classified as non-returnable are not eligible for cancellation after delivery.
5. Promotional Offers, Combo Packs & Discounts
• Orders placed under promotional offers, combo packs, Buy One Get One (BOGO), bundle offers, free gifts, cashback promotions, or discount campaigns shall be governed by the applicable promotional terms.
• Cancellation of any item forming part of such promotional offers may result in cancellation of the entire offer and adjustment or reversal of the applicable discount.
• If any product within the promotional offer has already been delivered, cancellation of the remaining products under the same promotion may not be permitted.
• Complimentary gifts received under promotional offers must also be returned where applicable; otherwise, their value may be deducted from the refund.
6. Cancellation Confirmation
• The status of every cancellation request (approved, rejected, or pending) will be communicated through the registered email address, SMS, or other available communication channels.
• Submission of a cancellation request does not automatically confirm cancellation.
7. Right to Reject Cancellation
We reserve the right to reject cancellation requests in circumstances including, but not limited to:
• the order has already been dispatched;
• the order has already been delivered;
• incorrect or incomplete customer information has delayed processing;
• suspected fraudulent transactions;
• repeated abuse of cancellation policies;
• violation of these Terms & Conditions.
8. Irreversible Cancellation
• Once a cancellation request has been successfully processed, it cannot be reversed or reinstated.
• Customers wishing to purchase the cancelled products must place a fresh order through the Platform.
9. Fraud Prevention
To protect against misuse, we reserve the right to:
• refuse future cancellation requests;
• cancel suspicious or fraudulent orders;
• suspend or permanently restrict customer accounts;
• decline Cash on Delivery (COD) facilities for customers demonstrating repeated order refusals, excessive cancellations, or fraudulent activities.
10. Pricing Errors & Stock Availability
We reserve the right to cancel any order due to:
• pricing errors;
• technical errors;
• payment verification issues;
• inventory shortages;
• product discontinuation;
• suspected unauthorized transactions.
In such cases, prepaid amounts, if any, shall be refunded in accordance with our Refund Policy.
11. Force Majeure
We shall not be responsible for delays or inability to process cancellations arising from circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, government restrictions, transportation disruptions, cyber incidents, or other force majeure events.
12. Policy Updates
We reserve the right to modify, amend, or update this Cancellation Policy at any time without prior notice.
The version available on the Platform at the time of the cancellation request shall govern the transaction.
13. Governing Law & Jurisdiction
This Policy shall be governed by the laws of India.
Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra, India.
14. Contact Us
For cancellation-related assistance or queries, please contact our Customer Support Team.
Brand: iSkinn
Company: iSkin Solutions Private Limited
Website: iskinn.co
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)